• Address: 515 S Frio St, San Antonio, TX 78207 (map)
• Date Posted: 11/07/09
• Job Type: Contract;

Teknotics is seeking a Senior CRM Project Manager for a minimum 6 month contract with the City of San Antonio Information Technology Services Department. If you are interested and meet the following requirements, please send us your resume and rate requirements.

The City of San Antonio’s (COSA) Customer Service/311 (311) and Information Technology Services Department (ITSD) will be embarking on the deployment of the software selected by way of a Request for Competitive Sealed Proposal (RFCSP) to replace the current mainframe 311 application, IRSS (Information and Request for Services System) used by the City’s 311 Contact Center. The deployment of the selected software will support the City’s 311 department, City Council Offices and other core City departments. It will integrate with SAP Plant Maintenance.

The Project Manager will manage the CRM project for the City of San Antonio. A phased approach will be utilized within the deployment of the CRM application across multiple years. The Project Manager will ensure that all designs, plans and coordination have been accounted for in order to deploy the application.

The Project Manager will be working with the vendor awarded the contract to provide the CRM software solution. The timeline for the selection of that solution follows:

RFCSP Timeline

* RFCSP issue date – 7/17/2009
* Pre-Submittal Conference #1 – 8/10/2009
* Pre-Submittal Conference #2 – 8/24/2009
* Final Questions Accepted – 8/26/2009
* Proposals Due – 9/25/2009
* Proposal Evaluation Completed – 10/14/2009
* Vendor Demonstrations Completed – 11/17/2009
* Anticipated Council Approval – 12/03/2009
* Project Start Date – 01/2010

The Project Manager will adhere to standard project management industry practices. The Project Manager will be required to have a firm understanding of the business and technical objectives of the CRM project. Working closely with the project sponsor will be essential. The Project Manager will create the project charter, work plans, and monitor progress within the project. The Project Manager will oversee the retirement of the current mainframe application and will validate all integration points with various other software platforms currently utilized at the COSA. The selected person will be responsible for all aspects of the development and implementation of this project. The Project Manager will work closely with the vendor providing the software that has been selected by the COSA.

The position will report to the ITSD Information Services Manager managing the current mainframe application.

Minimum Requirements:

* 7 years - Experience with project management.
* 7 years - Experience with information system implementation and acceptance testing.
* 7 years - Experience interfacing with all areas affected by the project including stakeholders, program/business/relationship managers, vendors and end users
* 7 years -Experience with CRM deployment.
* 7 years - Experience integrating with SAP
* 7 years - Experience developing and delivering presentations.
* Strong - Excellent verbal and written communication skills.
* Strong - Facilitation skills.
* Strong - Ability to engage client executives.

Preferences:

* 5 years - Knowledge of Six Sigma a plus.
* 5 years - Project management certification
* 5 years - Knowledge, experience and projects deployed for a call center (311) and processing of work orders in a public sector environment
* 5+ years - Knowledge and experience integrating COTS (Customized off The Shelf) solutions with the Mainframe and with COTS Work Order Management applications
* 5 years - Knowledge of SAP Plant Maintenance.